The Information Technology Infrastructure Library (ITIL) framework is pivotal in aligning IT services with business objectives, ensuring efficient service delivery and continual improvement. For professionals aiming to enhance their IT service management skills, the ITIL 4 Foundation Certification offers a comprehensive introduction to modern IT service management.
Course Overview
DevOpsSchool ITIL 4 Foundation Training and Certification Course is meticulously designed to provide participants with a solid understanding of the ITIL framework. The course covers essential concepts such as service management, the four dimensions of service management, the service value system, and key ITIL practices. The training is delivered through instructor-led, live, and interactive sessions, ensuring an engaging learning experience.
Course Agenda
Day 1:
- Introduction to ITIL Foundation
- Overview of ITIL and its significance in IT service management.
- ITIL4 Introduction
- Understanding the evolution and benefits of ITIL4.
- IT Service Management & Concepts
- Key concepts and terminologies in IT service management.
- Service, Value Co-Creation, Service Offers
- Exploring how services create value and the concept of co-creation.
- Utility, Warranty, Output, Outcome, Product
- Differentiating between these fundamental concepts.
- Four Dimensions of Service Management
- In-depth discussion on:
- Organization & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
- In-depth discussion on:
- Service Value System
- Introduction to the components of the Service Value System.
- Detailed exploration of the 7 Guiding Principles and elements of Governance.
- Service Value Chain
- Understanding the six activities of the Service Value Chain and their interconnections.
Day 2:
- Recap of Day 1
- Reviewing key takeaways and addressing queries.
- Continual Improvement
- Introducing the 7 Steps of Continual Improvement and their application.
- Introduction to Practices
- Overview of the three categories of ITIL practices and the concept of the Heat Map.
- Key ITIL Practices
- Detailed discussions on:
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Availability Management
- Capacity & Performance Management
- Change Control Process
- Asset & Configuration Management Process
- Event & Monitoring
- Incident Management
- Problem Management
- Release Management
- Service Desk
- Service Request Management
- Detailed discussions on:
- Mock & Final Exam
- Preparation and guidance for the certification exam.
Frequently Asked Questions
- Can I attend a demo session?
- Due to limited slots in live sessions, demo sessions are not available. However, pre-recorded training videos can be provided upon request.
- Will I get any project?
- Yes, participants will receive a real-time scenario-based project post-training to apply their learnings.
- Who are the training instructors?
- All trainers are experienced professionals with extensive knowledge in ITIL and IT service management.
- What are the prerequisites for this course?
- There are no specific prerequisites; however, a basic understanding of IT services can be beneficial.
- Is the certification exam included in the course fee?
- Details about the inclusion of the exam fee can be obtained by contacting DevOpsSchool directly.
- What is the format of the certification exam?
- The ITIL 4 Foundation exam is a closed-book exam with 40 multiple-choice questions to be completed in 60 minutes. A passing score is 65% (26 correct answers).
- How can I prepare for the exam?
- The course includes mock exams and sample papers to aid in preparation.
- Is there post-training support available?
- Yes, participants can reach out to trainers for guidance even after course completion.
- Are there any group discounts available?
- For information on discounts, it’s best to contact DevOpsSchool directly.
- What if I miss a session?
- Recorded sessions are available for participants who miss any live classes.
Trainer Details
The course is led by Rajesh Kumar, a Senior DevOps Manager and Principal Architect with over 15 years of experience. Rajesh has worked with numerous software MNCs, providing coaching, mentoring, and consulting in DevOps, CI/CD, cloud, containers, SRE, DevSecOps, microservices, and operations. His extensive experience ensures that participants receive practical insights and real-world knowledge.
Comparison of Top ITIL 4 Foundation Training and Certification Courses
When evaluating ITIL 4 Foundation courses, it’s essential to consider factors such as course content, delivery mode, duration, instructor expertise, and post-training support. Below is a comparison of top courses:
| Provider | Course Duration | Delivery Mode | Instructor Expertise | Post-Training Support | Exam Included | Price (USD) |
|---|---|---|---|---|---|---|
| DevOpsSchool | 2 Days | Online/Classroom | High | Yes | Contact for details | 24,999 INR |
| Dion Training | Self-paced | Online | High | Yes | Yes | 699 |
| GogoTraining | Self-paced | Online | High | Yes | Yes | 499 |
| Udemy | Varies | Online | Varies | Limited | No | Varies |
Note: Prices and details are subject to change. It’s advisable to visit the respective course websites for the most up-to-date information.
In conclusion, obtaining the ITIL 4 Foundation Certification is a strategic step for IT professionals aiming to enhance their service management capabilities. DevOpsSchool comprehensive course, led by industry expert Rajesh Kumar, offers an in-depth understanding of ITIL principles, preparing participants for successful certification and practical application in their organizations.